Our Jobs

Work At RoofAdvisor:

We are not always hiring but we are always accepting applications. To learn more about work life at RoofAdvisor or to apply for a position, please visit our careers page, here. See some of our positions below.

Office Administrator (Receptionist & Appointment Setter)

Location: 41920 Joy Rd. Plymouth, MI. 48170
Department: Administration / Marketing Operations
Reports To: Director

Position Summary

RoofAdvisor is seeking an organized, tech-savvy, and customer-focused Office Administrator to support our growing team. This hybrid role includes managing the front desk, handling administrative coordination, and owning the appointment scheduling process. You’ll be the voice and face of RoofAdvisor—providing clarity, professionalism, and helpfulness from the very first interaction.

Our ideal candidate is a great communicator, comfortable managing a steady flow of activity with support, and is comfortable using modern software tools (CRM, email, text, IP phones, and calendar systems). You’ll work alongside an energetic, collaborative team that genuinely loves what they do—and we think you’ll love it here too.

Key Responsibilities

Reception & First Impressions

  • Warmly greet walk-in visitors, answer calls, and respond to emails and SMS messages with professionalism and a friendly, helpful tone.

  • Serve as the first point of contact for all inbound inquiries—resolving questions or routing them appropriately.

Scheduling & Appointment Coordination

  • Schedule roofing inspections, estimates, and consultations using our CRM (GoHighLevel), Google Calendar, Phone, and SMS/email automation tools.

  • Confirm bookings, send reminders, community updates, and ensure all customer details are properly captured in our CRM system.

  • Help customers understand what to expect at each stage and make it easy for them to complete next steps (submit deposits, fill forms, select materials, etc.).

Administrative & Office Support

  • Maintain digital records of customer agreements, deposits, project updates, and communication.

  • Collaborate with project managers and sales teams to ensure smooth internal handoffs and task follow-through.

  • Help track job status and customer follow-ups across departments using collaborative tools.

Required Skills & Experience

  • 2+ years of experience in a receptionist, marketing, scheduling, or customer service role.

  • Confident using CRM platforms (GoHighLevel preferred), Google Workspace (Calendar, Gmail, Drive, Sheets), and communication tools (SMS, email platforms).

  • Strong multitasking ability and organizational skills—able to manage a dynamic schedule with calm and precision.

  • Clear, confident communicator who can engage customers over the phone, email, or text.

  • Comfortable with KPIs, follow-up sequences, and working in a sales-adjacent environment.

Preferred Traits (Successful Candidates Often Have These)

  • Background in appointment setting, customer service, call center, or inside sales.

  • Experience managing multiple communication channels (voice, text, email) at once.

  • High emotional intelligence and a natural ability to listen, empathize, and problem-solve.

  • Energetic, reliable, and open to coaching. Excited to grow within a fast-moving, team-focused environment.

Our Culture Is Kind of Amazing

At RoofAdvisor, we’ve built a supportive, high-performance team culture where people like coming to work. We celebrate wins, help each other grow, and are genuinely invested in making the customer experience (and each other’s jobs) better every day. If you want to join a company that values expertise, transparency, and doing right by customers—this is the place.

What We Offer

  • A fun, purpose-driven culture where your work actually matters.

  • A competitive wage with growth potential and performance incentives.

  • Real training, real support, and real tools (CRM, automations, templates).

  • Opportunities to grow your skills in communication, scheduling, marketing, and customer care

Roof Repair Technician

Location: Field Position, Office: 41920 Joy Rd. Plymouth, MI. 48170
Department: Production
Reports To: Director

Position Summary

RoofAdvisor is seeking a skilled and detail-oriented Roof Repair Technician to join our team. In this role, you will be responsible for assessing and documenting roof damage and leaks, safely performing high-quality repairs, while ensuring the satisfaction of every client.

This position is ideal for someone with:

  • strong work ethic
  • excellent problem-solving skills
  • commitment to delivering top-notch craftsmanship

Repair Technicians knit together our customer-centric approach with great service, initiative, and know-how to help create the most positive experience for our customers. At RoofAdvisor, our Mission Statement is “Intentionally Improving Lives” and this begins from within. Our team is dedicated and passionate about delivering an exceptional customer experience. We believe in a collaborative, customer-focused approach that builds trust and long-term value. Ready to make an impact? Apply now to be part of a team that prioritizes integrity, excellence, and the people we serve.

Responsibilities:

  • Perform repairs and preventative maintenance on roofing, siding, and gutters
  • Communication with customers and production team in a timely manner
  • Ensure excellent quality services
  • Document completed work

Qualifications:

  • Valid Driver’s License
  • One to three years of relevant repair experience
  • High School diploma or equivalent
  • Excellent communication and people skills
  • Able to work independently
  • Able to lift 50 lbs
  • Able to safely navigate roofing systems
  • Able to work outside in a wide variety of weather conditions and to meet the physical demands of the position, including mobility needed to complete tasks
  • Able to set up and climb ladders safely by yourself
  • Safely operate tools of the trade (hand tools, power tools etc.)

Benefits:

  • Competitive Salary ($50,000-$60,000) with bonus opportunities
  • Full Medical, Dental, and Vision coverage
  • PTO & Holidays
  • Company Vehicle
  • Training & Development
  • Regular Company Outings

Location:
This person will spend approximately 90% of their time in the field on the road and at customer sites, and approximately 10% of their time in the office / warehouse for meetings, scheduling, and picking up materials.

Scheduled Hours:
Dayshift: Monday – Friday
Weekend Availability: Full Time

Our Dedication To Our Team
Our mission is to improve the lives of everyone we touch, that includes our employees. By joining RoofAdvisor, you’ll become part of a company that stands for integrity, quality, and trust, both in our customer relationships and within our team. Growth Opportunities: We’re committed to your professional development with on-the-job training, certifications, and clear paths for career advancement.
Supportive Culture: Work in a collaborative environment where your ideas are valued, your efforts are recognized, and your growth is prioritized. Employee Well-Being: Enjoy competitive pay, comprehensive benefits, and a strong focus on work-life balance because we believe in taking care of our team. Tools for Success: From the latest equipment to ongoing mentorship, we ensure you have everything you need to perform at your best.

Company Core Values

  • We Deliver the Wow Factor – We steadfastly embrace honesty and do what we say we will without compromise or exception.
  • We Honor Our Commitments With Integrity – We deliver world-class service at every touchpoint.
  • We Take All-In Ownership – We take full responsibility for our individual tasks, but also for anything else that affects the mission’s success.
  • We Are a Unified Front – We accept the diverse superpowers of our team and win together with humility.
  • We Enjoy The Journey – We have fun everyday, celebrate our wins, and find the positive aspects of any bumps along the way.
  • We are proud to be an Equal Opportunity Employer. All employment inquiries should be directed to info@roofadvisor.com.